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Which of the following is an illegal act for contractors?

  1. Providing free estimates

  2. Informing customers of delays

  3. Engaging in fraud

  4. Offering warranties

The correct answer is: Engaging in fraud

Engaging in fraud is an illegal act for contractors because it involves deceptive practices intended to secure an unfair or unlawful gain. This could include falsifying information, misrepresenting services, or inflating costs to deceive clients. Such actions not only violate ethical standards but also breach legal regulations and can result in severe penalties, including loss of licensure, fines, and criminal charges. In contrast, providing free estimates, informing customers of delays, and offering warranties are all lawful activities that contribute to transparent and responsible business practices. Free estimates allow contractors to provide potential clients with an understanding of costs, informing customers of delays maintains open communication and builds trust, and offering warranties can enhance customer satisfaction and provide assurance of quality work. None of these activities constitute illegal or unethical behavior in the contracting industry.